Complaints

We value your feedback and are committed to providing you with the highest level of service. If you have any concerns regarding our products or services, we encourage you to first speak with your dedicated advisor or customer service representative. This direct approach often allows us to resolve your issue as quickly as possible.

If you would prefer to contact us through another channel—or if you have already spoken with your advisor or representative and feel your concerns remain unresolved—you may reach us through any of the following:

• Telephone: +612 8000 0551
• Email: compliance@harbourinvestmentpartners.com.au
• Mail: Three International Towers, Level 42, 300 Barangaroo Avenue, Sydney, 2000

Your feedback is invaluable to us, and we are dedicated to addressing your concerns promptly, fairly, and transparently. Rest assured that all complaints will be handled with the utmost care and diligence.

If you are not satisfied with the resolution provided, or if we have been unable to resolve your complaint within a reasonable timeframe, you may escalate your concern in accordance with your rights under Australian law. As a regulated Australian financial services provider, we take our obligations seriously and will work with you to ensure your complaint is thoroughly and fairly addressed.